We are currently seeking a full-time Customer Service Technical Analyst to join our dynamic and purpose-driven team. At our core, we are more than consultants—we are solution-builders committed to making a meaningful impact in the lives of others. Our team thrives on collaboration, innovation, and a shared dedication to delivering value to our clients, the industries we serve, and one another. We believe that diverse perspectives and a strong sense of purpose are the foundation for lasting relationships built on service and gratitude. We’re looking for an energetic, dependable, and confident self-starter who is eager to contribute, grow, and make a difference. If you're seeking a rewarding opportunity in a supportive and fast-growing organization, we encourage you to apply.

Responsibilities 

• Communicate clearly with industry stakeholders and guide them through troubleshooting steps to resolve issues (written and verbal).

• Deliver technical assistance to industry stakeholders submitting both annual and monthly data reports.

• Utilize a ticketing system to document calls and follow-ups.

• Research and resolve issues using available tools, databases, and team collaboration.

• Identify roadblocks, proactively solve problems, and make informed decisions.

• Assist in training initiatives for stakeholders on data reporting systems, with occasional travel (up to three times per year) as needed.

• Review and validate annual data submissions from public transit agencies to ensure accuracy and compliance.

• Participate in software testing efforts to support user interface enhancements and system improvements.

• Contribute to special projects, including the development of policy documentation, facilitation of webinars, and performance data analysis.

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Qualifications

• Bachelor’s degree (BA or BS) from an accredited institution

• Passion for customer service and collaboration

• Excellent written and verbal communication skills

• Interest in the public transportation sector

• Proficiency in developing presentations and writing reports

• Strong analytical abilities, including organization, analysis, and interpretation

• Skilled in Microsoft Office applications (e.g., Excel, Word, PowerPoint)

• Preferred but not required: experience in data analysis/validation, finance or economics, or the public transportation industry

• Preferred but not required: familiarity with Jira or similar project management tools

• Must be legally authorized to work in the United States without sponsorship

• Ability to obtain and maintain a federal government security clearance